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Customer Supercharging in Experience-Centric Channels. Forthcoming, Management Science. Bell, D., Gallino, S., Moreno, A.
The Value of Rapid Delivery in Omnichannel Retail. Journal of Marketing Research, July 2019. Fisher, M., Gallino, S., Xu, J.
Finding a Needle in a Haystack: The Effects of Searching and Learning on Pick-worker Performance. Management Science, March 2019. Batt, R., Gallino, S., Winner, 11th Annual Behavioral Operations Conference Best Presentation Award, 2016.
Does Adding Inventory Increase Sales? Evidence of a Scarcity Effect in U.S. Automobile Dealerships. Management Science, July 2018. Gallino, S., Cachon, G. P., Olivares, M.
The Value of Fit Information in Online Retail: Evidence from a Randomized Field Experiment. M&SOM, Fall 2018. Gallino, S., Moreno, A., Finallist, 2018 Ralph Gomory Best Industry Studies Paper Award.
Competition-Based Dynamic Pricing in Online Retailing: A Methodology Validated with Field Experiments. Management Science, June 2018. Fisher, M., Gallino, S., Li, J., Winner, INFORMS Revenue Management and Pricing Section Practice Award, 2015
The Operational Value of Social Media Information. POMS. March 2017. Cui, R., Gallino, S., Moreno, A., Zhang, D.
Offline Showrooms in Omni-Channel Retail: Demand and Operational Benefits. Management Science, April 2018. Bell, D., Gallino, S., Moreno, A. Winner, POMS Applied Research Challenge, Production and Operations Management Society (POMS). 2014. Winner, Overall Best Paper Award in the Workshop of Information Systems and Economics, WISE (Workshop of Information Systems and Economics). 2014
Channel Integration, Sales Dispersion, and Inventory Management. Management Science, September 2017. Gallino, S., Moreno, A. Stamatopoulos, I.
Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information. Management Science, June 2014. Gallino, S., Moreno, A.
Retailers Are Squandering Their Most Potent Weapons. Harvard Business Review, January-February, 2019. Fisher, M., Gallino, S., Netessine, S.
The Store Is Dead—Long Live the Store. MIT Sloan Management Review, April 1, 2018. Vol. 59, No. 3, 59-66. Bell, D., Gallino, S., Moreno, A.
How to Win in an Omnichannel World. MIT Sloan Management Review, September 16, 2014. Vol. 56, No. 1, 45-53. Bell, D., Gallino, S., Moreno, A.
Operations in an Omni-channel World. Santiago Gallino and Antonio Moreno (Ed.), in Springer Series in Supply Chain Management, C. Tang (Series Ed.). 2019.
Whether Weather Matters: Impact of Exogenous Factors on Customers Channel Choice. Gallino, S., Karacaoglu, N., Moreno, A. in Springer Series in Supply Chain Management, C. Tang (Series Ed.). 2019.
Fisher, M., Gallino, S., Netessine, S., Setting Retail Staffing Levels: A Methodology Validated with Implementation. Under Review, M&SOM
Fisher, M., Gallino, S., Netessine, S., Does Online Training Work in Retail? Under Review, M&SOM
Cachon, G. P., Gallino, S., Xu. J., Free Shipping Is Not Free: A Data-Driven Model to Design Free-Shipping Threshold Policies. Under Review, Management Science
Gallino, S., Moreno, A., Rooderkerk, R., Omnichannel Fulfillment Dilemmas: Customer Preferences and Manager Perceptions. Under Review, POMS.
Gallino, S., Karacaoglu, N., Moreno, A., Why Retailers Should Care about Net Neutrality: The Impact of Website Performance on Online Retail. Under Review, M&SOM.
Gallino, S., Huang, E., Ribeiro, A., Segarra, S., Actionable Network Models of Soccer Teams using Markov Chains.
Gallino, S., Karacaoglu, N., Moreno, A. Weather to Buy Online: How Exogenous Driving Omnichannel Behavior.
Gallino, S., Deller, C. Contract Design and Work Quality.
Gallino, S., Kaaua, D., Terwiesch, C., Mehta, S. The Impact of Waiting Location on Customer Satisfaction: An Empirical Analysis of Preoperative Patient Flow.
Gallino, S., Kaaua, D. How May I Help You? Inferring Service Quality from a Server’s Personal Details.
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